We are delighted to announce that we have been awarded ISO 9001 accredited status, an internationally recognised standard that ensures our product and service quality meet the needs of our clients.
Our ISO 9001 certification is integral to the way we conduct our business and provides our customers with the confidence that we operate to the highest of standards. The accreditation is awarded following a rigorous, in-depth audit of our processes and quality management systems by an independent auditor. Gaining certified status not only demonstrates that we have consistent, defined processes in place but also guides our future development and growth, ensuring we always keep the satisfaction of our customers as a top priority.
WHAT IS ISO 9001?
ISO 9001 is an international standard used by over 1 million businesses worldwide to prove that they are consistently able to provide products and services that meet the needs of their customers. The standard sets out requirements for a quality management system and helps businesses to streamline their processes, become more efficient and improve the quality of the products and services they offer.
This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services. With quality management systems in place, organisations can consistently meet their customers’ expectations thereby improving customer satisfaction.